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video: About BCNC
Our amazing bookings team will contact you regarding your referral after our clinical team have assessed the urgency of the referral. Once we have confirmed with you verbally, a mutually agreeable time and date, our team will follow up with appointment information via email and text message. We will ask you personal questions at the time including
- Your general practitioner’s details
- Any previous and recent x-rays or scans
- Your emergency contact information
- Your health insurance and Medicare details
A new patient consent form will be sent to you to fill in prior to your appointment.
As our neurosurgeons visit and consult in many locations throughout Queensland, it is very important that you please check the address of your appointment.
It is often a good idea to write down any questions you might want to ask your neurosurgeon and you can visit Question Builder | healthdirect to help you prepare for your appointment.
All consultants are available to see patients from WorkCover or other third-party insurers, we do however require written authority from your case manager for approval of appointment.
Arranging your Surgery
BCNC has a dedicated bookings team who is able to guide you through your treatment plan. Our team will speak to you about any treatment arrangements made by your doctor and will be able to assist you in understanding the clinical and financial information required to move forward. You will receive detailed information which will include
- Pre-admission appointments and scans – if required
- Surgical Admission Information – if required
- Financial Consent
- Surgical Consent – if required
- Post-operative follow up appointments and scans – if required
You may be contacted by several people, including Mater Hospital Admissions, Preadmission Clinic, BCNC nursing staff and the Anaesthetists rooms.
Our private nurses can assist you with
- Travel forms
- Airline guidelines following surgery
- Expectations around your hospital stay
If you do need to travel to Brisbane information about accommodation can be provided.
After Surgery
You will be introduced to one of our nurses during your hospital stay. Prior to discharge, you will be provided with education around your surgical recovery. They can assist with obtaining medical certificates where required. Following your discharge from hospital, our nurses will be able to guide you through your recovery period and will make any necessary follow up arrangements.
Telehealth Appointments
BCNC is equipped for telehealth services for patients that are not able to get to our consultation locations. These services are made via video link and our bookings team will instruct you on how to commence the consultation.
Medico Legal
We have dedicated consultants both in neurosurgery and neurology who are available for expert opinions on a per case matter basis. If you would like the expert opinion, please email us on admin@bcnc.com.au to enquire.